Cancellation policy

Consumers are entitled to a right of revocation according to the following conditions, whereby a consumer is any natural person who enters into a legal transaction for purposes which generally cannot be attributed to either his commercial or independent professional activity.

A. Cancellation policy

Right of revocation

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days as of the date on which you or a third party indicated by you other than the carrier have/has taken possession of the final goods.

To exercise your right of revocation, you have to inform us (Skin Care Manufaktur GmbH, Edelhofweg 8-9, 08301 Bad Schlema, Tel.: +49 (0)3772 / 39528-0, Fax: +49 (0)3772 / 39528-19, E-mail: by means of a clear statement (e.g. a letter sent by mail, a fax or an e-mail) of your decision to withdraw from this contract. For this purpose, you can use the attached sample withdrawal form (which is not mandatory, however).

To meet the cancellation deadline, it is sufficient for you to send your communication concerning the right of revocation before the cancellation deadline.

Effects of the cancellation

If you cancel this contract, we will reimburse all payments that we have received from you, including delivery costs (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than the cheapest standard form of delivery offered by us) immediately and at the latest within fourteen days as of the date on which we have received the notification about your cancellation of this contract. For this reimbursement, we will use the same method of payment that you used in the original transaction, unless explicitly agreed otherwise with you; you will not be charged fees for this reimbursement in any case. We are entitled to withhold reimbursement until we have received the returned goods or until you have demonstrated that you have returned the goods, whichever occurs first.

You have to return or provide the goods to us immediately and in any event not later than fourteen days as of the date on which you have informed us of the cancellation of this contract. The deadline is considered to have been met if you send the goods before the conclusion of the period of fourteen days.

You shall bear the direct cost of returning the goods.

You only have to pay for any loss of value of the goods if the loss of value is due to an unnecessary handling involving you in order to ascertain the nature, characteristics and functioning of the goods.

Exclusion or premature expiry of the right of revocation

In the case of contracts for the delivery of sealed goods that are not suitable for return due to reasons of health protection or hygiene, the right of revocation expires prematurely if the seal has been removed after delivery.

General information

1) Please avoid any damage to and contamination of the goods. Please send the goods to us in their original packaging with all the respective accessories and all the packaging components, if possible. Use a protective outer packaging if appropriate. If you no longer have the original packaging, please provide a suitable package for adequate protection from damage during transit.
2) Please do not send the goods back to us freight forward, if possible.
3) Please note that the above Items 1-2 are not prerequisites for the effective exercise of the right of revocation.

B. Cancellation form

If you want to cancel the contract, please fill out this form and return it.


Skin Care Manufaktur GmbH
Edelhofweg 8-9
08301 Bad Schlema
Fax: +49 (0)3772 / 39528-19

I/We (*) hereby give notice of cancelling my/our (*) contract concluded for the Purchase of the following goods (*)/the provision of the following service (*)



Ordered on (*) ____________ / received on (*) __________________

Name of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only for statements on paper)


(*) Cross out whichever does not apply